laundering
barkie's are entirely machine washable. we recommend washing with a mild soap on a gentle cycle and air or machine dry on tumble dry low.
secure shopping
barkie accepts payment via paypal to process transactions. once you are ready to purchase your barkie you will be directed to the paypal payment site. paypal accepts all major credit cards and does not require an account to process payment. paypal's most important priority is to safeguard your financial and personal information. they verify that your internet browser is running secure sockets layer 3.0 (SSL) or higher, so they can ensure your private information will be protected. paypal automatically encrypts all sensitive information with an encryption key length of 128 bits (the highest level commercially available) to help safeguard you against identity theft. you will receive an email from paypal confirming your payment. barkie receives payment from paypal without ever seeing your financial information.
privacy policy
barkie respects your right to privacy. the customer information we gather on our website is used to process your order and to provide you with the highest level of customer service. we will not share or sell your private information with any 3rd party under any circumstances. email addresses provided may also be utilized to inform you of our new products, promotions or special events. if you wish to update personal information or unsubscribe from future contact from us please send us an email at pals@barkietraveler.com.
shipping
barkie's are made to order, so please allow 2-3 weeks for processing time. we ship priority mail via the u.s. postal service and delivery normally takes 2-3 business days. we currently ship to all 50 states. please provide a reliable physical address to accept your delivery. at this time, we do not ship to p.o. boxes, army post offices (apo), fleet post offices (fpo) or internationally. please email or call us if this is of interest to you and we can try to accommodate your request and provide shipping costs. you will receive a shipping confirmation if an email address was provided once your order has been shipped.
sales tax
barkie is required by law to charge sales tax for orders that ship to addresses within the state of washington. the appropriate local sales tax rate will be charged based upon the specific washington state address.
returns
we cannot accept returns on barkie's due to health regulations. we want you to be completely confident, comfortable and excited about ordering your barkie, so please contact us if you have questions on color, size, quality or anything.
cancellations
after you submit your order, it begins to process immediately. we can accept cancellations only within 24 hours of the time you submit your order due to each barkie being custom constructed. we appreciate your understanding.